Incent Customers with Promotions
Intuitively manage complex promotion and discounting rules with features such as:
- Free trials
- First Month Free, Second Month Free
- Percent-off/amount-off discounts
- Discounts for specific time periods
- Ability to stack discounts
- Personalized offers
Reduce Churn and Increase Conversions
Limit customer friction with personal messaging and individual subscription billing.
- Optimize retries and retry schedules with dunning rules set by product
- "Bump-up" rules for expired cards, leading to higher conversions
- Update stored cards from data provided by payment gateway account updater services
- Notify other systems of key failures to facilitate personalized messaging
- Tokenized credit card solution reduces PCI exposure
Facilitate Customer Satisfaction
Bolster customer retention and service with subscription self-management and CSR features such as:
- View/search subscriptions
- Cancel subscription starting with next charge
- Cancel subscription with refund based on grace period rules
- Pause/resume subscription
Manage Digital Entitlements
Ensure current customers view the content they have subscribed to through any channel.
- Out-of-box integration with Broadleaf's Entitlement Microservice
- Grant entitlements based on successful changes
- Revoke entitlements for failed charges
- Send messages for non-digital fulfillment scenarios
Access Anywhere
Deploy your entitlement services and enable access across web browsers, native mobile apps, or any connected device with features including:
- Independently scalable for high-performance needs
- APIs to add, revoke, or clone entitlements
- Support various entitlement types (e.g. user-based or app store-based)
Distribute Everywhere
Centralized management to automatically permit or deny entitlement access based on a variety of conditions through any channel.
- Grant entitlements based on successful charges
- Revoke entitlements for failed charges
- Manage “free to use” or trial period entitlements
- Support for configurable and customizable expiration date logic
- Control access for personalized consumption
Leverage Integrations
Combined with Broadleaf’s Subscription Microservices, user entitlements help up- and cross-sell activities across channels and services.
- Full support and integration with Broadleaf Subscription and Catalog Microservices
- Integrate with third-party Digital Rights Management (DRM)
- Centrally manage digital entitlements with Broadleaf’s admin console
- Integration support for third-party app stores like Apple, Google Play, and Amazon
