With integrations into popular fulfillment carriers, including UPS, USPS, and FedEx, allow both registered and guest users to track order status and receive order updates via their preferred channels. For customer service representatives, the OMS features provide the tools required to expedite post-sale customer care.
Powerful search capabilities enable CSR teams to quickly locate past orders, payments, and items based on any given order attribute. Additionally, marketing teams can utilize past order data to create customer profiles – heightening targeting marketing efforts through customer profiles.
Essential for audit and CSR purposes, the Broadleaf system tracks dates, adjustments, codes, payments, and fulfillment group data – in addition to standard order items, status, and basic attributes.