Enterprise eCommerce Platform Features?

Broadleaf provides the most sought-after functionality for supporting omni-channel B2C, B2B, and B2B2C eCommerce at the best value in the market. Every solution can be customized to ensure your eCommerce site is tailored to your specific requirements. Robust functionality within a lightweight framework lend to some of the characteristics that cause Broadleaf to stand out from the rest. Never feel restricted by a features list again.

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Order Management System (OMS)

Enhance post-sale experiences by providing customer service representatives with tools to effortlessly assist – from order placement, to blocked orders, fraud alerts, fulfillment, returns processes, and more. Broadleaf enables order status notification eMails, split orders, fulfillment categories, and RMA processes - even across multiple websites and fulfillment centers - one system to connect them all.

Order Management

With integrations into popular fulfillment carriers, including UPS, USPS, and FedEx, allow both registered and guest users to track order status and receive order updates via their preferred channels. For customer service representatives, the OMS features provide the tools required to expedite post-sale customer care.

Order and Payment History

Powerful search capabilities enable CSR teams to quickly locate past orders, payments, and items based on any given order attribute. Additionally, marketing teams can utilize past order data to create customer profiles – heightening targeting marketing efforts through customer profiles.

Detailed Order Information

Essential for audit and CSR purposes, the Broadleaf system tracks dates, adjustments, codes, payments, and fulfillment group data – in addition to standard order items, status, and basic attributes.